Report
Death by a Thousand Vendors:
The Hidden Costs of Digital Health
More vendors. More spend. More headcount. And yet — the problem is getting worse.
New original research from 106 senior benefits leaders uncovers a growing disconnect between digital health investment and operational reality. As portfolios expand, so does the hidden burden — on budgets, teams, and outcomes.
In this report, you will discover:
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Why 75% of employers now manage 4+ digital health vendors — and how that complexity scales costs
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The true cost of vendor management (averaging ~$580K annually on top of benefits spend)
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How benefits teams are losing hours each week to operational overhead, not strategic impact
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Why adding vendors, budget, or headcount isn’t solving the problem — it’s accelerating it
